Jenna Bug Designs

FAQs

First... where do I find the free designs/ alphas??   please scroll thru the links on the left hand side of the pages... Design singles only have 5 pages that will open.. Designs are among the pages in the left hand side of the screen.

1. How do I order?
   First, if there are different sizes available, decide which one you want.. Click on the buy it now button under the design you want.    Order all of what you want, and go to your view cart, and checkout. You will be taken to the Paypal website for payment. If you do not want to order thru PayPal, send me an e-mail with ORDER in the subject line.. list the designs you want, MAKE SURE YOU LIST THE NAMES CORRECTLY, and I will confirm the order, and send you an invoice. You can then pay by mail.
2. Why are there so many color changes? I only use a few colors on these designs..
    Because we wanted each embroiderer to be able to fully customize our designs, we added additional color options. You can adjust however you please. This way, some outlines can be changed to other colors. We retain our copyright with your changes.
3. How are designs delivered?
    Please refer to the Shipping and Delivery Page.
4. I purchased the wrong design.. Do you have a refund policy?
    Because of the nature of digital products, we do not offer refunds or exchanges. If a file is damaged, we will provide you with a replacement. You must provide the e-mail address registered with PayPal, and the transaction number.
5. What types of payments do you accept?
We prefer PayPal, but we will accept mail in orders with a personal check or postal money order. If sending a personal check, please be prepared to wait at least 10 business days for check to clear our bank, before we will ship. CHECKS MUST BE MADE OUT TO CUSTOM CREATIONS, or they will be returned.
6. I purchased a design, but I need a different size?
    Please e-mail me with your request along with your payment transaction number and e-mail.
7. What is a copyright?
    A copyright protects a designer of intellectual property. Please refer to the Copyright Info page.
8. I am in need of a certain font. Do you take requests?
    Yes, we do. We can even digitize a special word or name in a specific font for you. Please refer to the Font page.
9. I placed my order with Paypal. Why does it show the business name as Custom Creations instead of Jenna Bug Designs?
    Custom Creations is the owner of Jenna Bug Designs. Jenna Bug Designs is the embroidery side of Custom Creations.
10. Where do you get your clipart?
    Please see the clipart page.
11. My question is not listed here.
    Please e-mail with any other questions.