NOTE: all designs, fonts, collections, etc.. are embroidery
designs. FONTS cannot be installed on your computer, phone, etc
and be used. These are for use on an EMBROIDERY MACHINE. Please look at the Refund Question.
1. Why do your designs or projects look like other's I've
seen on other digitizer's sites? Alot
of digitizers buy from the same clipartists and digitize the same
designs.. Several digitizers use the same software, so there
shape makers are the same, therefor same shapes are used time and time
again by these digitizers. Sometimes digitizers have the same ideas,
and make the same type projects. Simple as that.
2. where do I find the free designs/ alphas??
For my weekly hunt, when applicable...
please scroll thru the links on the left hand side of the
Designs are among the pages in the left hand side of the screen.
For the Design Fest hunt.. ANY link is fair game
hunting.. Make sure you write down things, if you get lost
How do I order?
First, if there are
different sizes available, decide which one you want.. Click
the buy it now button under the design you
Order all of what you want, and go to your view cart, and
checkout. You will be taken to the Paypal website
payment. SOME designs are available for Instant download.
wait after confirmation of payment, and get sent back to the Custom
Creations page. Downloadable Designs will be waiting for you.
If they aren't downloadable, I will e-mail them to you as
I can.. You should also receive an e-mail with
you do not want to order thru PayPal, send me an
e-mail with ORDER in the subject line.. list the designs you
want, MAKE SURE YOU LIST THE NAMES CORRECTLY, and I will confirm the
order, and send you an invoice. You can then pay by mail.
Why are there so
many color changes? I only use a few colors on these designs..
wanted each embroiderer to be able to fully customize our designs, we
added additional color options. You can adjust however you
please. This way, some outlines can be changed to other
colors. We retain our copyright with your changes.
How are designs
to the Shipping and Delivery Page.
6. Do you have a refund policy? I
purchased the wrong
nature of digital products, we do not offer refunds or
exchanges. Most of the items are on instant download after purchase, so you receive the item.
If a file is damaged, we will provide you with a replacement.
must provide the e-mail address registered with PayPal, and the
What types of
payments do you accept?
We prefer PayPal, but
accept mail in orders with a personal check or postal money
order. If sending a personal check, please be prepared to
least 10 business days for check to clear our bank, before we will
ship. CHECKS MUST BE MADE OUT TO CUSTOM CREATIONS, or they
I purchased a
design, but I need a different size?
me with your request along with your payment transaction number and
What is a
protects a designer of intellectual property. Please refer to
Copyright Info page.
I am in need of a
certain font. Do you take requests?
do. We can even digitize a special word or name in a specific
font for you. Please refer to the Font page.
11. I placed my order with Paypal. Why does it show
business name as Custom Creations instead of Jenna Bug Designs?
Creations is the owner of Jenna Bug Designs. Jenna Bug
the embroidery side of Custom Creations.
do you get your
Please see the clipart page.
13 Where do I put my FREE designs for Sales?
Please list free designs stemming from the differnt sales, etc
in your message box, or you can e-mail me with that info and your order
question is not
Please e-mail with any other questions.